Signify Health is a healthcare platform the provides its members with professional in-home evaluations.

TL;DR

Problem

Signify Health’s 2024 goal is to increase the number of in-home evaluations (IHEs) by 25%. One barrier is effectively communicating the value of an IHE to what members value. This collaboration asks the UNT team to explore:

• What do members value about IHEs?
• What are their current perceptions about IHEs, healthcare?
• How best to communicate IHE value to members along the service experience?

Challenges

• Formulate and distribute insights into the service experience
• Identify and validate factors that impact IHEs completed
• Understand current target demographics for IHEs
• Analyze quantitative and qualitative data to generate insights
• Present insights and recommendations for improving IHEs